Lynn's Cakecademy

How can we help?

General Enquiry

Do you need clarity on your next steps or have questions about the membership? Email us and we'll get back to you within 2-3 business days.

Account/Billing

Do you have questions about changing your billing details or cancelling your membership? Email us and we'll get back to you within 1-2 business days.

Email Us

Frequently Asked Questions

Where do I start?

Make it easy to access the Lynn's Cakecademy membership portal by bookmarking this link:

https://www.lynnscakecollective.com.au/library

Join the Lynn's Cakecademy private Facebook community where you can start connecting and collaborating with aspiring cakers who will support you through accountability and wisdom.

https://www.facebook.com/groups/lynnscakecademy

What is the Success Path and how do I use it?

The Lynn's Cakecademy Success Path is designed to give you clarity over where you are in your caking journey and where you want to be.

It will direct you to the next best steps to take. No more guessing, no more overwhelm - just focused, purposeful action to help you build your confidence and grow your caking skills!

Remember, you might only need a little practice or guidance to help you progress to the next stage!

What if I can't attend the live sessions?

No worries! Lynn's Cakecademy was designed with busy mums in mind so if you can't attend the live sessions, you can still learn and be involved!

1. You can watch the replay in your membership library.

2. You can pre-submit your questions before and live Q&A sessions (there will be a post in the Facebook Group for this the week prior to the session).

3. You can share any thoughts or questions you have by posting in our private Facebook Group.

What if I need help?

We'd love for you to share your questions in the Lynn's Cakecademy Facebook Group, that way other members can benefit AND share their knowledge, thoughts and suggestions with you!

For any tech/admin/billing issues, please email [email protected]

What if I fall behind?

Lynn's Cakecademy has been designed to be completely self-paced and is NOT a course, so don't ever worry about "falling behind".

Work this membership in whatever way works best for you! Miss a live? Watch the replay. DIdn't get last month's training done? Schedule it in for this month!

Remember that it's ok to have different learning capabilities in different seasons of our lives so don't get caught up trying to finish everything all at once! Just do what you can when you can - the content is not going anywhere!

Do you have any suggestions around structuring my learning?

I know how busy you are so I will try my best to keep all live sessions to a maximum of just 2 hours, with only 1-2 sessions a month! I believe in quality over quantity, plus one of my goals is to help you avoid the overwhelm from all the caking content out there (and trust me, there is A LOT)!

To keep your learning consistent, try treating Lynn's Cakecademy like a meeting and actually schedule in time on your calendar for learning, attending lives, or watching replays each week/fortnight/month (just pick a frequency that works for you in your particular season of life, and you can always change it as things change).

How do I update my payment details?

Simply log in to the Lynn's Cakecademy portal > Click on your avatar picture (top right) > Select account > Update your payment details!

If you're having any problems though, just email [email protected] for assistance!

How do I cancel my membership?

We will be sad to see you go but if you are sure you'd like to cancel, then simply email [email protected]

There are no lock-in contracts and you can leave after the period you're paid up to. Unfortunately due to the digital nature of this membership and how content is released, there is a no refund policy).